Intermittent broadband

[MylesVM]

Hi All,

For the past week broadband speeds have been slow. I powered off router and back on multiple times through-out the week but still same; Did a factory reset but no avail. All cables plugged in and Hub4 has solid white light meaning ok. No issues in the area according to online checks and when did hub test it came back ok. This happens across all household devices

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	3.3	37.4	QAM256	25
1	139000000	5.5	38.6	QAM256	1
2	147000000	5.7	38.6	QAM256	2
3	155000000	5.9	39	QAM256	3
4	163000000	5.5	39	QAM256	4
5	171000000	5.1	38.6	QAM256	5
6	179000000	4.9	39	QAM256	6
7	187000000	4.7	38.6	QAM256	7
8	195000000	4.6	38.6	QAM256	8
9	203000000	4.1	38.6	QAM256	9
10	211000000	3.8	39	QAM256	10
11	219000000	3.7	38.6	QAM256	11
12	227000000	3.5	38.6	QAM256	12
13	235000000	3.2	37.6	QAM256	13
14	243000000	3.3	37.6	QAM256	14
15	251000000	3.4	37.4	QAM256	15
16	259000000	3.6	38.6	QAM256	16
17	267000000	3.7	37.6	QAM256	17
18	275000000	3.5	37.4	QAM256	18
19	283000000	2.6	37.4	QAM256	19
20	291000000	2.1	37.6	QAM256	20
21	299000000	1.8	37.4	QAM256	21
22	307000000	2.6	37.6	QAM256	22
23	315000000	3.3	37.6	QAM256	23
24	323000000	3.5	37.4	QAM256	24
26	339000000	2.5	37.4	QAM256	26
27	347000000	2.5	37.6	QAM256	27
28	355000000	2.5	37.4	QAM256	28
29	363000000	2.4	37.4	QAM256	29
30	371000000	2.6	37.6	QAM256	30
31	379000000	2.3	37.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.355988	0	0
1	Locked	38.605377	0	0
2	Locked	38.605377	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
6	Locked	38.983261	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0
10	Locked	38.983261	0	0
11	Locked	38.605377	0	0
12	Locked	38.605377	0	0
13	Locked	37.636276	0	0
14	Locked	37.636276	0	0
15	Locked	37.355988	0	0
16	Locked	38.605377	0	0
17	Locked	37.636276	0	0
18	Locked	37.355988	0	0
19	Locked	37.355988	0	0
20	Locked	37.636276	0	0
21	Locked	37.355988	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	37.636276	0	0
28	Locked	37.355988	0	0
29	Locked	37.355988	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

-2.6

41133197

46

 

BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6c39b3400690289712ee8dca420606047...

[David_Bn]

Thanks for your post @MylesVM, and I'm sorry to hear of the issues you've been experiencing on the connection.

I understand that you have posted elsewhere on our Forums, in relation to this matter, and has been responded to by a colleague.

Please refer back to that thread and work further with my colleague.

Multiple posts in regards to the same issue can cause multiple agents to work on the same account and fault, thus potentially causing confusion - so working with the response that has been issued on your other thread will be most beneficial.

Kindest regards,

David_Bn