Hi, I am experiencing intermittent wifi and disonnections and working remotely can be a pain as I need to switch the hotspot in my phone constantly. I spoke with the customer service and they reset the router to factory settings and updated firmware but no luck. It affects all devices regardless of their distance to the router, I was told that there is nothing wrong with the connection but obviously it is not the case as 3-5 Wi-Fi cuts a day can't be considered normal. Does my Hub3 need to be updated or what can I do?
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I'm afraid you're wasting your time speaking to VM telephone customer service. VM have spent two decades working ceaselessly and tirelessly to reduce the cost of customer service, and the outcome is the same as with any product or service made solely for the lowest possible cost regardless of quality.
However, we can take a look at the hub's data, and the forum staff here will do their utmost to help. Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time.
Then we can check for any obvious problems with power, noise or error counts.
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