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DevV
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Intermittent WIF Internet keeps dropping

I have installed the the new superhub 3.0 router on Saturday Evening (03.08.19) and been experiencing the same problem of Intermittent WIFI, with internet keep dropping out on devices.

Network Log

Time Priority Description

03/08/2019 16:11:0noticeSW Download INIT - Via Config file
03/08/2019 16:13:26ErrorDisruption during SW download - Power Failure
03/08/2019 16:13:45noticeSW Download INIT - Via Config file
03/08/2019 16:15:19ErrorSW Upgrade Failed Before Download - Server not Present
03/08/2019 16:57:15noticeSW Download INIT - Via Config file
03/08/2019 16:59:48noticeSW download Successful - Via Config file
04/08/2019 00:06:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12507500006.138256 qam15
21947500007.538256 qam8
32027500007.438256 qam9
42107500007.138256 qam10
5218750000738256 qam11
62267500006.838256 qam12
72347500006.638256 qam13
82427500006.438256 qam14
92587500006.138256 qam16
102667500006.138256 qam17
11274750000638256 qam18
12282750000637256 qam19
132907500006.137256 qam20
14298750000637256 qam21
15306750000637256 qam22
163147500005.637256 qam23
17322750000638256 qam24
184027500004.837256 qam25
194107500004.537256 qam26
204187500003.937256 qam27
21426750000437256 qam28
224347500004.537256 qam29
234427500004.937256 qam30
244507500004.638256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.690
2Locked38.9190
3Locked38.9100
4Locked38.6170
5Locked38.680
6Locked38.6130
7Locked38.6100
8Locked38.6140
9Locked38.6100
10Locked38.670
11Locked38.6120
12Locked37.680
13Locked37.350
14Locked37.3120
15Locked37.6130
16Locked37.640
17Locked38.610
18Locked37.3130
19Locked37.6250
20Locked37.3140
21Locked37.6240
22Locked37.6280
23Locked37.6150
24Locked38.6150

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999964.75512064 qam9
2393999984.5512064 qam12
3462000004.55512064 qam11
4536999914.75512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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DevV
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Re: Intermittent WIF Internet keeps dropping

Forgot to add I installed the new SH3 to the 2 No. 4dB waveband equalisers the technician had installed to the cable for the old SH3

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DevV
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Re: Intermittent WIF Internet keeps dropping

Are the values for the downstream and upstream okay?

 

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Re: Intermittent WIF Internet keeps dropping

Hi there @DevV

 

Welcome to the community

 

Thanks for posting - sorry that you were having issues earlier this week. Your logs are looking fine and we've checked the back end of the network and all is looking ok there too - nothing to cause any concern. 

 

Are you still having the issue? If so, have you tried removing the attenuator and see if that helps? 

 

Cheers

Katie - Forum Team


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Gdadjrow
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Re: Intermittent WIF Internet keeps dropping

I have had intermittent WiFi for the past week or so. Boosters added, but you can’t boost no signal!!!  Have to go to airplane mode and back to even get 4G. Then all of a sudden, when you’ve just about given up, WiFi returns for a short while 😡🤬

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Re: Intermittent WIF Internet keeps dropping

Hi Gdadjrow,

 

Thanks for posting and welcome to the community 🙂

 

Sorry to hear of the broadband issues. Have you spoke to the team since posting? Please let me know if you need anything further.

 

Kind regards,

John_GS
Forum Team

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