Virgin Media Community

[chrevans86]

Hi all,

I'm running a 1gb line and Hub4. 

In short, a wired connection (Cat6 cable) can't offer more than 12mbps. I know VM don't guarantee wifi but even with a device directly next to the Hub4 it only offers 380mps. 

I've tried the hard reboot (pinhole) on several occasions. No change. 

I've read various posts and the only thing I noticed was that similar to another slow speed, when my engineer originally fitted the line they ran an extension rather than a direct cable (apparently). 

That said, that wouldn't explain why the ethernet ports are running so slowly. 

Given its a near impossible task to contact VM to request an engineer I'm wondering if anyone has any suggestions?  

[gary_dexter]

380Mbps over Wi-Fi is normal/average for a wifi5 AC device.

What wired device are you speedtesting with and is this wired direct to the hub or via a switch or powerline plug?

Have you also tried different cables?

[chrevans86]

Hi Gary, thanks for that. I'm less concerned on the wifi was moreso to demonstrate the line in clearly has a higher speed. 

Tried different cables and different ports across 2x Dell Laptops. Wired direct. Both maxed out at 12mbps and at times dropped as low as 6. 

Any suggestions welcomed. Thanks

[gary_dexter]

Do you have any other devices you can test with?

[chrevans86]

No, they're the only 2 wired devices (other than media equipment).