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boryssts
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Message 21 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Hi Dave,

The Coaxial cable and all splitters as supplied by VM, I had an engineer inspect the connection and cables on Saturday and there weren't any issues with the cable(the engineer had replaced the hub3), however, my broadband and TV keep disconnecting multiple times within an hour and it is getting a little bit under my skin(no faults reported in my area).

However, I will check the cables again just as a sanity check.

Kind Regards,

Sebastian

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Hayley_S
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Message 22 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Hello @boryssts,

Welcome, thanks for posting.

I am sorry for the issue with your Network.

I can see that you have an engineer booked, please do let us know how it goes.

If this appointment is missed there will be a £25 charge added to your account, just so you are aware.

Many thanks,

 

Hayley
Forum Team



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boryssts
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Message 23 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Hi Hayley,

The engineer come in today and replace a single coaxial connector claiming to be faulty and said "as there is an intermittent fault and he can not do anything more" since he left the internet has been turned off over 8 times the TV also continues to get fuzzy and drop out. Can this now be escalated to senior members of staff or the virgin media relations team? There have been two engineers' visits with the unsuccessful attempts of fault-finding, there is a clear issue with the connection between the exchange box and my property if virgin media needs to run a new line to rectify the issue or replace the faulty connection in the junction box someone should investigate.

Service has run fine without issues for over a year and now two weeks running is just constant pain. I can't believe that with a little bit more time spent someone can't find the fault instead of trying to rush out of the doors in 15 minutes and claiming to rectify the issue without the proof ( I am referring to engineers' visits). I don't know home much virgin media's internal policy allows the engineer to spend time at someone premises to rectify issues if they don't have enough time or if there is some kind of incentify to claim the fault has been fixed as soon as possible, but this clearly isn't working.

My Broadband Ping - VM

 

Regrads,

Sebastian Szczupak

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boryssts
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Message 24 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Few updates

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500004.838256 qam25
22027500004.138256 qam9
3210750000438256 qam10
42187500003.938256 qam11
52267500003.538256 qam12
62347500003.938256 qam13
72427500003.738256 qam14
82507500003.538256 qam15
92587500003.938256 qam16
102667500004.538256 qam17
112747500004.538256 qam18
122827500004.538256 qam19
132907500004.838256 qam20
142987500005.138256 qam21
15306750000538256 qam22
163147500004.838256 qam23
173227500004.938256 qam24
183387500004.838256 qam26
19346750000538256 qam27
20354750000538256 qam28
213627500004.538256 qam29
223707500004.138256 qam30
233787500003.738256 qam31
24386750000338256 qam32

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.93532851615
2Locked38.62426571099
3Locked38.91978972304
4Locked38.92152274499
5Locked38.92074573821
6Locked38.62199169626
7Locked38.62306470487
8Locked38.62368070401
9Locked38.62866662843
10Locked38.93313557483
11Locked38.63432754138
12Locked38.63475555938
13Locked38.93340755131
14Locked38.63220656750
15Locked38.63139856689
16Locked38.63112857621
17Locked38.63317155323
18Locked38.63618452416
19Locked38.63582754069
20Locked38.63552249853
21Locked38.93390252163
22Locked38.63002657230
23Locked38.92465063696
24Locked38.92361863898

 

Network Log

Time Priority Description
06/06/2022 16:03:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 16:03:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:32:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:32:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:32:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:32:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:32:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:32:26criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:41Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:39criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 15:08:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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boryssts
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Message 25 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

today's update on continued power fluctuation

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.626746308016
2Locked38.632523116525
3Locked38.62385326151
4Locked38.632199123166
5Locked38.632382121638
6Locked38.632090133946
7Locked38.631001129781
8Locked38.630963128589
9Locked38.62190330725
10Locked38.920828153135
11Locked38.928533326322
12Locked38.62008743440
13Locked38.628292107567
14Locked38.627906176160
15Locked38.627457131228
16Locked38.627292171443
17Locked38.627209107032
18Locked38.61816421031
19Locked38.925167120328
20Locked38.925508115591
21Locked38.925739114860
22Locked38.625636107733
23Locked38.91857530164
24Locked38.61834325394
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boryssts
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Message 26 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Hi Hayley_S,

Please see continued errors piling up and continued outages

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9211742244528
2Locked38.6301203297816
3Locked38.9287483323433
4Locked38.9283614315915
5Locked38.6281485319339
6Locked38.9265085304098
7Locked38.6261533297049
8Locked38.6256143304251
9Locked38.9246305283894
10Locked38.9238498302520
11Locked38.9230306308917
12Locked38.9225293242684
13Locked38.9224040280622
14Locked38.9223704302924
15Locked38.9220598281961
16Locked38.6219425267066
17Locked38.9214032271772
18Locked38.9206834277177
19Locked38.9199928310313
20Locked38.9199268290521
21Locked38.6198395250450
22Locked38.6201875260237
23Locked38.6204566282751
24Locked38.9207847

283411

 

 

My Broadband Ping - VM

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legacy1
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Message 27 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Your BQM for today is showing fine

---------------------------------------------------------------
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boryssts
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Message 28 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Hi legacy1,

You are right it looks like the first day in two weeks that there weren't any failures apart from the outage at midnight. Let don't count the chickens yet.

My Broadband Ping - VM

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boryssts
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Message 29 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Hi legacy1,

After my massage I restarted the modem to truck the post RS errors, they are lower now than before as I was getting close to half a million, now they are in the low thousands.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.69935879
2Locked38.647156981
3Locked38.943736888
4Locked38.643007305
5Locked38.645967477
6Locked38.630677600
7Locked38.630097221
8Locked38.927516641
9Locked38.622907006
10Locked38.617477467
11Locked38.615586801
12Locked38.913836872
13Locked38.913366836
14Locked38.912346322
15Locked38.911326361
16Locked38.611356694
17Locked38.610366520
18Locked38.910166433
19Locked38.98646332
20Locked38.98506166
21Locked38.98276298
22Locked38.97906230
23Locked38.98916144
24Locked38.98466010

 

Today's Graph shows again blip at midnight and one this morning, but just the ping jumped, hopefully, VM noticed the network is overloaded. 

My Broadband Ping - VM

 

Regards,

Sebastian

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David_Bn
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Message 30 of 42
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Re: Intermidiate network, conection drops frequently between 30minutes 60minutes

Good Afternoon @boryssts, thanks for your post.

Can you please provide us with an update on how the services are currently running?

Do you have any ore update stats/graphs to share?

There doesn't appear to be any issues within the local area that would be effecting the performance of the services.

Kindest regards,

David_Bn

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