Apparently it’s a big issue with virgin WiFi, do a quick google search and you’ll see.
Its only Instagram. Nothing loads, as soon as I switch to 4G everything loads just fine.
the other forums say the only fix is to disable the firewall altogether which we obviously don’t want to do. We have tried everything else, changing internet settings, I’ve re-downloaded loaded the app.
it works in all other WiFi that I connect to so it’s just the WiFi at home. We have a brand new hub as we’ve just moved in.
The issue also happens with people who visit, so it’s not just my iPhone. Oh and I know I’ve said it before but just to be clear everything else works totally fine on my phone.
Oh no there is definitely a fault with this, there are even whole other forums about it on this site.
I have an iPhone, and a friend the other day had a Samsung that didn’t work. As well as my flat mates iPhone. It’s just the app on each device that doesn’t work. As soon as you turn on 4G it works fine. It’s not about the phone, it’s the WiFi.
I’ve tried everything that the other forum said to try to no avail.
@jbrennand wrote: .....I "think" the 613 firmware update may have "fixed" it - you might like to check that.
At last you have remembered to request/invite f/w version! K's accordingly! 😛
FWIW with 2 SH3's (aka Hub3's-Routermode) on f/w minor point version 613 and M200 & M350 (Residential) Tiers via brig19 (BN37N* 7060 ?cable segment ) then IG works (ENET or WiFi with/without Smart WiFi enabled) on MBP Mojave (10.14.6) and iPad IOS 12.4
Try Tony4VMUsersand I might be tempted to assist further once I finished sulking? 😛 rotflmao
Regards Tony "Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends) DEFROCKED