Impossible to join

[Ayame2059]

I'm trying to join I tried online said an engineer will call me back in 10 business days that was like 2 weeks ago and running out of time my current provider will take money off me again soon I tried calling on the number that ended in 1111 but I couldn't understand the person I got through to so I asked to speak to someone who spoke better English and she put phone down on me 

[VM-Jon]

Hi @Ayame2059 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon