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Hiren03
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Hub4 keeps dropping internet everyday for hours.

Internet connection on this new hub4 keeps dropping everyday and i need to restart it manually a lot of times 3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

122270000007.838.6QAM25612
102110000007.739QAM25610
112190000007.633.5QAM25611
132350000007.538.6QAM25613
142430000007.539QAM25614
152510000007.639QAM25615
162590000007.738.6QAM25616
172670000006.739QAM25617
182750000006.238.6QAM25618
192830000006.938.6QAM25619
202910000007.738.6QAM25620
212990000008.139QAM25621
223070000007.639QAM25622
233150000007.239QAM25623
243230000006.938.6QAM25624
253310000006.738.6QAM25625
263390000006.739QAM25626
273470000006.939QAM25627
283550000006.939QAM25628
29363000000738.6QAM25629
303710000006.839QAM25630
313790000006.638.6QAM25631
323870000006.839QAM25632
333950000006.938.6QAM25633
344030000006.539QAM25634
35411000000638.6QAM25635
364190000006.139QAM25636
374270000006.639QAM25637
384350000006.839QAM25638
404430000006.338.6QAM25640
414510000005.839QAM25641



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12Locked38.60537700
10Locked38.98326100
11Locked33.48654215230
13Locked38.60537720
14Locked38.98326160
15Locked38.98326100
16Locked38.60537770
17Locked38.98326100
18Locked38.60537700
19Locked38.60537700
20Locked38.60537700
21Locked38.98326100
22Locked38.98326100
23Locked38.98326100
24Locked38.60537700
25Locked38.60537700
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.60537700
30Locked38.98326100
31Locked38.60537700
32Locked38.98326100
33Locked38.60537700
34Locked38.98326170
35Locked38.60537700
36Locked38.98326100
37Locked38.98326170
38Locked38.98326100
40Locked38.60537700
41Locked38.98326100
 
 

3.1 Downstream channels                    Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
39Locked391.81410964

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jb66
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Re: Hub4 keeps dropping internet everyday for hours.

You either have a loose fitting or a damaged cable.  Can you check all fittings on every bit cable is tight and see if the SNR on 219mhz improves?

Megan_L
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Re: Hub4 keeps dropping internet everyday for hours.

Hi Hiren03,

Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I've already taken the time to look into your services on my side and can see there is quite a lot of issues on your downstream levels, which is causing these unwanted symptoms!

I will be more than happy to get an engineer booked for you via a PM, which I'll send now 🙂

Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues - 

  • Our Service Checker is a good tool to use to check if there are any area outages ongoing with Broadband, TV, Landline and Mobile. It usually lets you know what is wrong and how long it's going to take for the engineers to fix (estimated time of course)
  • Your Online Account also has a good tool which helps diagnose a fault within your home network with your Broadband, TV and Landline, it will tell you what's up and what to do next. 
  • We also have a good section for faults on our website here - Help Website - it will give you flows for diagnosing and rectifying faults on a multitude of aspects. A really good link to bookmark!  

Look out for my PM so we can get an engineer sorted for you 🙂

Thanks,

Megan_L

Hiren03
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Re: Hub4 keeps dropping internet everyday for hours.

all fittings are fine, i suspect the box outside the house coming from panel, the first time i moved into this property, the VM engineer did not do proper cable testing, BT engineer had cut the cables is what he said as these were common things. pretty messed up of BT engineers to cut other cable providers cables.

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