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Garner09
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Message 11 of 20
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Re: Hub4 disconnecting from sky Q box

No,prior to virgin supplying the hub4 as (the ultimate new system)the hub3 worked fine with the sky Q box & after requesting help from virgin non was forth coming(hours of sat waiting on phone lines) to the reason & also told i would be charged for any help although non of the problem was sky's they happily sent an engineer who promptly fixed the problem.

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jb66
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Message 12 of 20
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Re: Hub4 disconnecting from sky Q box

Correctly so, your paying sky for a TV service
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Garner09
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Message 13 of 20
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Re: Hub4 disconnecting from sky Q box

A sky broadband hub that gathers the signal from the hub4 then provides a brand new login signature profile on the sky Q boxes which by-passes the security block from the virgin hub.

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gary_dexter
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Message 14 of 20
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Re: Hub4 disconnecting from sky Q box

Ok. Strange. Had no issue with mine when I was using the Hub4 in router mode.

I had the main Q box hardwired and the mini boxes connected by Wifi/mesh back to the Q.


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RelieveBoredum
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Message 15 of 20
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Re: Hub4 disconnecting from sky Q box

I had my hub4 for 2 days before going back to the hub 3. I have my q box and a mini wired to the router which worked fine on the hub3. That worked all well until I installed the Hub4, with that, it just lost the connection repeatedly saying cannot see Q box or Router (even though wired in), so clearly something in the H4 blocking the Q. It just wouldn’t support the connection between the two wired Q boxes. That’s just shocking!

on a more strange note, I have configured my H4 as an Access point and connecting via Ethernet to the SH3 which is now my main router, I’ve done so by disabling dhcp and the firewall settings. Funnily enough it now allows the SkyQ Mini to talk to the main Q box. (It’s being used as an AP with Ethernet ports of which one is connected to the Q mini) 

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RelieveBoredum
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Message 16 of 20
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Re: Hub4 disconnecting from sky Q box

Is it a broadband router? Or is it a white box with an single Ethernet port on the back? If so that’s effectively a wireless bridge between Q main and Mini. 

my wireless connection between Q were fine, as that was direct between mini and Q, but it was the wired one it kept blocking. I’m convinced it’s part of the firewall or something causing the issue.

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Garner09
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Message 17 of 20
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Re: Hub4 disconnecting from sky Q box

Sky man said its a security block in the hub4 so fitted a go around with a sky broadband router on loan until virgin get the glitch out of the new hub,but still poor interaction from Virgin to sort the problem they have created....

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gary_dexter
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Message 18 of 20
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Re: Hub4 disconnecting from sky Q box


@Garner09 wrote:

Sky man said its a security block in the hub4 so fitted a go around with a sky broadband router on loan until virgin get the glitch out of the new hub,but still poor interaction from Virgin to sort the problem they have created....


I never had the issue running the hub in router mode with Sky Q.

Sounds more like an internal issue than a hub issue. 


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Eeeps
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Message 19 of 20
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Re: Hub4 disconnecting from sky Q box

There's quite a bit of chatter on the Sky Q forum about general connection issues with some mention of SSDP multicast rates being an issue.

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RelieveBoredum
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Message 20 of 20
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Re: Hub4 disconnecting from sky Q box

Think I’ll just keep hold of the hub4 until it’s sorted then can switch out the 3 then.

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