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boroboy2
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Hub3.0 red light

There is a red light on my virgin media hub 3.0 as per troubleshooter on site says overheating i have switch off to cool down for several hours done this couple times and still no change also seem to be drop in speeds any help would be appreciated thankyou

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Andrew-G
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Re: Hub3.0 red light

With the device powered up, use the hole on the back to do a full reset of the device.  Let it come back on line, that sometimes permanently resolves this.  Failing that you'll need a replacement hub.  Let us know how you get on. 

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Nigel1971
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Re: Hub3.0 red light

What’s going on lately with loads having red hub light issues? mines ok at the mo.

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boroboy2
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Re: Hub3.0 red light

red light back on after reset

 

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Andrew-G
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Re: Hub3.0 red light

No factual idea, but my guess is that there's a small bad batch of Hubs in circulation and they are not ageing well.  Could be something as simple as poor soldering of a heat sensor or the LED, or a dodgy voltage control module, as most of these reports don't seem to be "real" overheating, but if you can't trust the indicator then it's a problem.  Worth remembering that there's around four million Hub 3's in use by VM customers, so the number of reports here are a tiny, tiny fraction of the total.

Of course, those of us running hubs in modem mode would probably never notice a red light, because other than absolutely straight on the magenta looks red.  Given that many hubs are stuffed somewhere inconspicuous, a better overheating indicator would be a piezo bleeper, but that's not the case on any VM hub, and the latest Hub 4 has bizarrely chosen purple....

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Andrew-G
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Re: Hub3.0 red light

@boroboy2 I've flagged this for the forum staff, they'll advise on next steps.  Might take a few hours if their other workloads are full, but its better than risking the telephone "support".

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boroboy2
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Re: Hub3.0 red light

Thanks for your'e help
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boroboy2
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Re: Hub3.0 red light

To be fair had this hub about 5yrs now and no trouble with it till now

 

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Steven_L
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Re: Hub3.0 red light

Hey@boroboy2,

 

I can see that you have ordered a new hub and this has now been activated.

 

Have you had any further issues since the new hub was put into service?

 

Regards

Steven_L

 

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