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Hub not connecting to laptop but will to phone

A few days ago the laptop Wi-Fi kept going off and we had to reconnect every 5 mins.  Thought just a blip. Then today nothing.  Would not connect at all.  Came up with errors then wanted ssid key,  etc.  Put password in as we changed it ages ago and nothing. Connected to phone Wi-Fi by tethering and that worked.  Our phones work etc on Wi-Fi but the lap top still won't.  Not tried the resetting as then we have to change passwords on all our tv phones etc.  Called virgin,  they ran a test,  then they said I needed transferring.  They transferred but a woman who I could barely understand then transferred me again and same questions same answers so hung up.  Losing the will to live. Please help,  thanks

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Community elder
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Re: Hub not connecting to laptop but will to phone

ok to clarify.
your phones connect to the hub wifi fine, but the laptop won't, correct?
is the laptop trying to connect on 2.4Ghz or 5Ghz?
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Re: Hub not connecting to laptop but will to phone

I'm not sure.  Nor know how to find out.  Was all working fine on Friday

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Alessandro Volta
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Re: Hub not connecting to laptop but will to phone

What Hub model is it - SH1/2/2ac or Hub3/4 ?

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Hub not connecting to laptop but will to phone

All fixed,, had to reboot twice and set new password

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