Hub diagnostics show WiFi problems

[GeoffClive]

When I run the Hub diagnostics it shows I have problems/errors but it doesn’t tell you what they are. How do you find that out?

[Kain_W]

Hi GeoffClive,

Thanks for your post and welcome to the community.

Sorry to hear that you're experiencing issues with the service, can I ask what problems are you facing with your Wi-Fi currently?

Let us know,

[GeoffClive]

Hi Kain. None that I know of. What I’m saying is the hub diagnostic test says there are problems but doesn’t tell you what they are. How do you find out?

[GeoffClive]

 

[GeoffClive]

I’d like to book and engineer to check out my set up. How do I do that?

[Tudor]

If you fully explain your problem users on the board may be able to help.

[GeoffClive]

Well I understand both having worked in IT for 40 years and having started out programming using machine code. All I want is someone to help me out is that too much to ask?

[Tudor]

The board is not the primary way of reporting faults. VM will dispatch a technician, but if no fault found there will be a charge of £25.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[GeoffClive]

Thank you. Geoff

[Matthew_ML]

Hey GeoffClive, thank you for reaching out and a warm welcome to the community, I am sorry you are struggling to get a tech booked out.

I have taken a look at our end and I can see you have spoke to me the team about this.

Did they manage to get this resolved for you? Thanks