Virgin Media Community

[Sue1967]

Connecting up a new hub and the bottom power connections both have plugs inside and seemingly don’t connect? New box and wires sent by virgin yesterday 

[MikeRobbo]

Can you post some photos of the 'offending' articles.

[Andruser]

Any chance of some pictures?  It's difficult to know what the issue is, although it is clear there is one.

Edit: Beaten to it by Black Robbo, the demon typist and tech guru.

[Sue1967]

Hi sorry hadn’t realised the initial photo hadn’t uploaded with first message, as you can see the wire has a sticker saying to plug into hub and to confirm it’s the bottom socket I’m plugging it into which also had a prong inside. Can send another photo of that too if needed. Thank you. 

[Alex_RM]

Hi Sue1967,

Thanks for posting and welcome to our community 🙂

Sorry to hear we don't seem to have sent you the right bits of equipment, I've been able to locate your account using your forum details and can see you've been able to arrange getting the right parts sent out 🙂

If you do need anything else please let us know.

Alex_Rm