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Iainabernethy
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Hub 5

My new hub 5 won't connect to multiple devices by WiFi. Reported twice but no real help received. How do I get a hub four back before I switch provider?

 

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jbrennand
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Message 2 of 16
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Re: Hub 5

Have you still got it ?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Iainabernethy
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Re: Hub 5

I do and my family are going to kill me if this doesn't get fixed.

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jbrennand
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Message 4 of 16
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Re: Hub 5

In that case its a simple case of calling the "activation number" as per below and telling them that the Hub5 is not fit for your purpose as it is still in a testing phase and you want the Hub4 reactivating onto your account and you will return the Hub5.

The equipment activation number is on - 0800 953 9500 (option 3) – you will need the serial number/MAC address's off the barcode stickers and also your account number,

Calling at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.



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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Iainabernethy
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Message 5 of 16
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Re: Hub 5

  • Perfect - will give this a try to see what happens. Thank you for taking the time to reply to my message. 
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Kain_W
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Message 6 of 16
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Re: Hub 5

Hi there Iainabernethy,

Welcome back to the community. 

From checking our service I can see that the Hub 5 is in place, is the service working for you?

Thanks,

Kain
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Iainabernethy
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Message 7 of 16
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Re: Hub 5

Not really - I decided to ask for a new WiFi  booster in case existing is failing. Online connection tests were not a help. Lucky me I get to pay for this! Time will tell.

Kath_F
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Message 8 of 16
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Re: Hub 5

Hi Iainbernethy, 

Thanks for coming back to us and updating us on things. 

We're sorry to hear you're still having continued issues with the Hub 5. The WiFi booster may well help if the devices are far away from the hub. 

Please let us know how it goes once you have tried out the new booster. 

Thanks, 

Kath_F
Forum Team




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Iainabernethy
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Message 9 of 16
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Re: Hub 5

Turns out the booster has been shipped with Yodel so I might never find out! Certainly hasn't arrived as scheduled.

 

Tudor
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Message 10 of 16
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Re: Hub 5

Hope it is an old style booster not a new pod, as pods do not as yet work with the hub5. 


Tudor
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