"Would it be possible to get some official line on the hub 5 as to who is eligible and who is not and what the criteria is" it has already been stated by VM staff on the board that it is being offered to selected customers who are not on 1G. There is no published criteria and I expect the forum staff do not know it.
The community manager seems to know enough to know that there will be further email invites from the 24th.
No where I have seen from a Virgin representative says that 1gig people are not eligible for the upgrade, but just info from 3rd party web sites and people guessing on these forums. The only thing I have seen is as you have said is offered to selected customers and is invite only.
If 1gig customers don't get a free upgrade I'm leaving VM.
I've put up with puma chips long enough and only offering WiFi 6 to those on lower bandwidth just doesn't make any bloody sense!
Totally agree surely paying a premium for the 1gb should get you the best equipment available
Tom dick and harry paying £18 for 100mb getting it free now gets my back up
and as 1gb speeds get offered and get easier to purchase by other companies in my area and there’s choice then I will Be off ,even talk talk now offer Google eero pro 6 systems you pay a premium and you receive premium devices
Jealousy will get you nowhere and why should those customers on the 1gb service only get the invites.
The Hub 4 is newer than the Hub 3 and VM will be hoping those that get the invite for the Hub 5 will upgrage to a faster speed.