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gary_dexter
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Alessandro Volta
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Message 11 of 25
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Re: Hub 5 release date ?


@jhuk wrote:

What has that to do with my post and I will post it in every thread that needs it?

You have both been here long enough to know people are either too stupid or too lazy and do not use search, if they did there would be a lot less threads in every forum as less dupes.


Well, yes.

You also asked "since when was it on trial" - again that could have been discovered by you carrying out a search - or do you fall under one of your categories described for people who don't do searches?


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jhuk
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Message 12 of 25
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Re: Hub 5 release date ?

No I did not ask that as it was rhetorical?

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waqyboy
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Message 13 of 25
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Re: Hub 5 release date ?

I rang up VM and they say that the hub 5 has an imminent release now, its Feb 16th 2022. A few days time i was told by VM via whatsapp. This is when all customers can order it. I hope this is true. 

Looking to use it in modem mode connect that 2.5 wan to my tp link ax11000😍

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jem101
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Message 14 of 25
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Re: Hub 5 release date ?


@waqyboy wrote:

I rang up VM and they say that the hub 5 has an imminent release now, its Feb 16th 2022. A few days time i was told by VM via whatsapp. This is when all customers can order it. I hope this is true. 

 


And you believed what the, no doubt, offshore customer support told you? Of the naivety of youth 😃

Be vary, vary careful what you wish for........

Dazz285
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Message 15 of 25
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Re: Hub 5 release date ?

Vm are full of crap... I have been suffering with a defective hub 3 for nearly 4 months & they keep telling me that they have no idea of a release date...

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Serena_C
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Message 16 of 25
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Re: Hub 5 release date ?

Hi @Dazz285

Thanks for your post. I'm sorry to hear you've been suffering with your Hub 3, what issues have you been experiencing? I'd love to help get that sorted from here.

Regarding the Hub 5, we’re currently rolling the Hub 5 out in phases, and we’re emailing specific groups of customers over time to invite them to order ahead of a wider launch in 2022. Only customers who receive the email invite will be able to order for the time being, apologies for any disappointment caused.

Kind regards,

Serena

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Dazz285
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Message 17 of 25
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Re: Hub 5 release date ?

First-quarter of 2022 has gone & still no Hub5 information.. Perhaps you should look after your long-term customers who are having issues first?

I have had an engineer around who has confirmed that my hub3 is indeed defective & I have read that your Hub4 is no better so I will wait for the Hub5 but I will not wait forever as Sky has some very good offers.

 

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jbrennand
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Message 18 of 25
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Re: Hub 5 release date ?

The Hub5 will be little better - just as the Hub4 is in no way markedly better than the Hub3. The only way to get top class routing and Wifi is to take VM out of the equation and get your own better quality router and wireless equipment and use their Hub(s) in modem mode. That will serve you well for many years and be transferable to any other ISP you move to in the future

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
-tony-
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Alessandro Volta
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Message 19 of 25
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Re: Hub 5 release date ?


@Dazz285 wrote:

First-quarter of 2022 has gone & still no Hub5 information.. Perhaps you should look after your long-term customers who are having issues first?

I have had an engineer around who has confirmed that my hub3 is indeed defective & I have read that your Hub4 is no better so I will wait for the Hub5 but I will not wait forever as Sky has some very good offers.

 


if your hub3 is defective the tech will change it for another hub3 more than likely - are you actually saying its faulty or you just dont like the spec or whatever and what has the hub4 to do with a defective hub3 that in fact may be ok but not to your liking

and why would VM want to send you a hub5 with or without their soft launch strategy - whatever that is 

a

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Dazz285
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Message 20 of 25
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Re: Hub 5 release date ?

It is indeed faulty but the tech told me that the Hub5 was being released soon ie next month or so. I was not prepared to have a Hub4 as that is no better compared to the Hub5 so it was worth the wait, if it was only a month or so. But if VM can't even look after customers who have defective equipment first with them being put on the soft launch & NO information on a release date then god help all of us that have poor wifi & equipment...
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