on 17-05-2023 11:29
I recently upgraded to Hub 5 and GIG1 fibre broadband and since then my connection has been dropping on an almost daily basis. It drops for maybe only a minute but can happen multiple times a day and is across every connected device.
Running test on the app shows no issues at all so wondering if anyone can help?
on 27-05-2023 20:03
Still having issues, has cut out again, media connect app has been unable to find the hub since changed from hub 5 to hub 4 by the engineer. Really, really poor service.
on 28-05-2023 10:31
Thank you for your response @RoscoeM79
Are you able to run this test quickly with a wired device? This will help us determine where the root issue is.
Thanks,
on 29-05-2023 19:08
No, I am not able to do that.
on 31-05-2023 19:47
Hi @RoscoeM79
Thanks for coming back to the thread. The app can take a day or two to sync with the new hub. If not already, can you do the below;
For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
Keep me posted how you get on.
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on 31-05-2023 19:51
Thanks. I have just done this and still no luck.
on 02-06-2023 20:43
Thanks for coming back to us. If that has been done, then we're investigating those ones as a fault.
Are you currently experiencing any service issues other than that? Please let us know if so, we'll be more than happy to assist.
Best wishes.
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