Hub 5 Provision issue+Disabling WiFi

[marekthomasx1]

Hello all, little bit concerned about what’s happened recently.

Had an NPD (oops, forgot i changed banks) and the hub started flashing blue at around midnight after taking a restart, and it’s like the WPS light but goes away after startup. I’ve had a look at my logs and settings and noticed a) once paid WiFi is greyed out to reenable from hub. b)some T3 timeouts that i’m not sure about and c) no ability to change meaning no Wireless until 8am when VM open! keeps happening when i restart my hub. done the usual pinhole reset stuff but no avail. here are some photos of my xbox (sorry, don’t own a laptop or PC atm and cannot reenable, ethernet is the only thing that works so can’t screengrab!) and any help is welcome!

 

 

[jbrennand]

Is it sorted yet?

[marekthomasx1]

no 😞

[jbrennand]

So to clarify...

Have you got any network connectivity at all - you said ethernet is working?

If so you haven been cut off for NPD.

So check first for any “known network faults - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[marekthomasx1]

apologies, after calling VM they managed to reenable it after diagnosing the router’s profile was wrong. are the T3 Timeouts anything to worry about?

[jbrennand]

Possibly ... we need to see the whole picture though - can you d this...
_____________________
Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality