Our Mac worked fine with the old hub. Since we’ve had this one it’s a complete nightmare. I recently spent more than an hour on the phone to Apple and they tried various options but no joy.
when we try to connect to the wifi it doesn’t recognise the password. We’ve split to 2.5 and 5 but that doesn’t help. We’ve rebooted and reset everything but it still doesn’t work. We are having to hotspot on our phones and eat data to get it to work.
Try settting the wifi to a legacy wifi setting as below;
Access your Hub by navigating to 192.168.0.1 Login with the default login info (on base of Hub) unless you've already updated it. Go to Advanced Settings > Wireless > Wireless signal In the Wireless frequency 2.4GHz select Wireless mode > 802.11b/g/n/ax mixed Select Apply changes
If you still cannot get it connected, ask for your old Hub back. It can and has been done for other users who have had issues with the Hub 5 ax wifi protocol
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.