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Hub 4 not working correctly

Moggy2
Tuning in

Hi,

Hub 4 1Gig fibre. Had a week and still not working on wired connection. WiFi is not great around house and nowhere close to speed promised, not even 50% standing next to it using different devices. But it's the wired connection thats the main problem. Followed instructions on website. Wait 24hrs as service updated. No good. Called tech support. Went through the motions , have you down powered and reset etc. Then he said all good will be ok in 24hrs. 4 days still no good. Not very happy!! Suppose I will have to give up my valuable time again and get on the phone tomoz.... Sorry to moan but just thought I would mention that I'm another customer having hub 4 problems!!

P.s Hub was dirty with scratch on front when arrived (didn't look new). Mentioned to tech support. Dismissed...

31 REPLIES 31

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

I will send you over a private message to confirm some details. 

 

Cheers, 

Ryan. 

Thanks