on 16-02-2022 21:18
Hub 4 1Gig fibre. Had a week and still not working on wired connection. WiFi is not great around house and nowhere close to speed promised, not even 50% standing next to it using different devices. But it's the wired connection thats the main problem. Followed instructions on website. Wait 24hrs as service updated. No good. Called tech support. Went through the motions , have you down powered and reset etc. Then he said all good will be ok in 24hrs. 4 days still no good. Not very happy!! Suppose I will have to give up my valuable time again and get on the phone tomoz.... Sorry to moan but just thought I would mention that I'm another customer having hub 4 problems!!
P.s Hub was dirty with scratch on front when arrived (didn't look new). Mentioned to tech support. Dismissed...
on 30-06-2022 16:33
I will send you over a private message to confirm some details.
on 30-06-2022 16:37