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Hub 4 not working correctly 2

bairey
Joining in

on ‎23-06-2022 18:37

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 45.5 5120 KSym/sec 64QAM 9
2 39400000 43.3 5120 KSym/sec 64QAM 12
3 46200000 43.8 5120 KSym/sec 64QAM 11
4 53700000 44.8 5120 KSym/sec 64QAM 10


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

Network Log

Time Priority Description
Thu 01/01/1970 00:01:26 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 19/06/2022 14:56:12 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 19/06/2022 15:07:27 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 19/06/2022 15:08:06 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 20/06/2022 14:50:52 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 20/06/2022 15:08:34 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 20/06/2022 19:52:05 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 20/06/2022 19:52:43 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 20/06/2022 20:03:21 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 21/06/2022 06:42:40 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 21/06/2022 06:53:56 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 21/06/2022 10:17:04 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 22/06/2022 18:48:10 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 22/06/2022 18:59:26 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 22/06/2022 19:32:21 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 23/06/2022 15:57:15 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 23/06/2022 16:00:15 6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 23/06/2022 16:08:31 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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4 REPLIES 4

John_GS
Forum Team
Forum Team

on ‎26-06-2022 09:35

Hi @bairey

Thanks for posting. I am sorry to hear of any issues with the broadband. I've done a system check today, all levels are fine, no issues/area outages. SNR (signal to noise ratio) and congestion levels are all fine as well.

Can you expand on what's happening? Is it wired/wireless both? You've said you're having to reboot daily, can you advise why?

Best,

John_GS
Forum Team


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bairey
Joining in
In response to John_GS

on ‎26-06-2022 10:01

Thanks for the reply.

If I do not reboot the hub, my firestick will not connect to the wifi network, also if I do an internet speed test from a pc connected by cat 8 ethernet cable I get 30 Mbit download speed. When I reboot the hub I get over 800Mbit and my firestick will connect. I have replaced the firestick to ensure it is not a problem. 

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)
In response to bairey

on ‎28-06-2022 13:51

Hi @bairey,

Thanks for the update with this. I've ran further checks on our end since Sunday, and there are no issues displaying across any of our diagnostics. Everything is within standard performance ranges. I've ran speed checks directly to your Hub, and they're showing the full speed of your package.

I can see that you have a very significant amount of devices connected, most of which are actively using the broadband at the same time. Can you please try disconnecting all of your connected devices and running a speed test on a single device, both wired and wireless?

Cheers,

Reece - Forum Team


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bairey
Joining in
In response to Reece_MH

on ‎28-06-2022 14:51

Sorry, but I have only had this problem since the new hub was fitted. I will continue to reboot once a day. Thanks for your time

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