I too need to be added to this list and it is extremely annoying. I am paying over £70 for a service, that since it has been installed back in November 2021, has not been working properly. The WiFi is horrendous, constantly resetting itself as others have said. Mainly on the 2.4ghz side where the SSID name and password keep defaulting back to standard. I go to work at 5am and every morning my nest thermostat is reporting no internet connection, my WiFI socket adapters are all flashing and so I turn the Hub 4 off, get my breakfast, turn it back on and leave the house so the rest of the family can have it working when they wake up. This is happening on a DAILY basis!!!!!!
We have had three engineer callouts and each time I have asked for a new hub to be installed and each time they have blamed it on external network issues. I keep saying to the engineers how does an external network issue affect the WiFi and all they keep saying is that it is all interlinked and when something goes wrong outside it can affect inside. I stated this was utter baloney and I can't see how this is the case but now after reading these comments I can see that this is clearly a hardware issue and something Virgin know oh too well, which probably would explain why all the engineers that have been here have been very reluctant to replace the Hub as they probably know deep down that replacing it isn't going to change anything.
I therefore want to reach out to Virgin and say that I would like to have some form of a refund, backdated to November 2021, for the issues I have been having with the service, and I also would like an update, just like everyone else, on when this fix is going to happen. Since stumbling on this community post this evening, it is very clear that Virgin know there is an issue with their service and yet happy to charge me full whack for it which is just not on and basically fraudulent!!!!!!
