on 16-05-2022 18:23
I have a 1 gb package but best speed I can get is just over 200mb/s on wifi . I have also seen a decrease in the coverage. I could get internet access in the garden with Hub 3 .
Even in the kitchen the wifi signal is really low which is the next room to where the router is.
Can you please help
Answered! Go to Answer
on 21-06-2022 15:50
Thanks for your reply
I'd suggest taking a look at the help page above which may help in increasing your performance / speeds significantly. Please do be sure to keep us updated.
Regards
on 23-06-2022 18:25
Hi Travis.... I'm not getting emails to let me know someone had responded to my issue and just used the app by chance
on 26-06-2022 09:21
Would you like to proceed with an order for a Pod? Let us know 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 22-07-2022 18:02
I finally had time last night to contact VM to discuss my Broadband issue. I got through to Sakim in Sheffield who is helping me out with a new wifi pod as existing one isnt working . He also advised my pod wasnt registered on my account? So fingers crossed my new pod might fix the broadband range issue in my home
on 25-07-2022 08:08
Hey there @Thesaint1967, thanks for reaching out to us.
I'm sorry to hear that the Wi-Fi pod is causing an issue.
I am also happy to hear about the new arrangement for the additional pod.
Once it arrives, let us know how it is 🙂
Kind regards.