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Hub 4 is not as good as my previous Hub 3

Thesaint1967
On our wavelength

I have a 1 gb package but best speed I can get is just over 200mb/s on wifi . I have also seen a decrease in the coverage. I could get internet access in the garden with Hub 3 . 

Even in the kitchen the wifi signal is really low which is the next room to where the router is. 

Can you please help

14 REPLIES 14

Hi @Thesaint1967

 

Thanks for your reply

 

I'd suggest taking a look at the help page above which may help in increasing your performance / speeds significantly. Please do be sure to keep us updated.

 

Regards

Travis_M
Forum Team

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Hi Travis.... I'm not getting emails to let me know someone had responded to my issue and just used the app by chance

Hi @Thesaint1967

Would you like to proceed with an order for a Pod? Let us know 🙂

Best,

John_GS
Forum Team


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I finally had time last night to contact VM to discuss my Broadband issue. I got through to Sakim in Sheffield who is helping me out with a new wifi pod as existing one isnt working . He also advised my pod wasnt registered on my account? So fingers crossed my new pod might fix the broadband range issue in my home

Hey there @Thesaint1967, thanks for reaching out to us.

I'm sorry to hear that the Wi-Fi pod is causing an issue.
I am also happy to hear about the new arrangement for the additional pod.

Once it arrives, let us know how it is 🙂

Kind regards.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs