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Nicolleevans
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Hub 4 - how to check status etc?

We've just had a hub 4 installed. Randomly 2 devices lost the connection while others remain okay. How do I check these devices as it doesn't work with the connect app? 

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Nicolleevans
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Re: Hub 4 - how to check status etc?

It's saying it can't find ip address for device with problem

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Tudor
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Re: Hub 4 - how to check status etc?

Logon to the hub on 192.168.0.1, most facilities that are in the app are available via the web page.


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Serena_C
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Re: Hub 4 - how to check status etc?

Hi @Nicolleevans

 

Welcome back to our Community Help Forum 🙂

 

Sorry to hear that 2 devices have lost connection to your Hub 4, to check the status of your Hub 4 please follow these steps:

 

- Enter 192.168.0.1 into the address bar of your browser, the settings page will then load

 

- Under Modem status overview you can see the status of your modem and the devices that are currently connected

 

Please let us know if you need any further help 🙂

 

Kind regards,

Serena

 

 

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