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Kain_W
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Message 131 of 175
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Re: Hub 4 changing SSID’s back to default

Hi markmagness,

Are you also facing the same issue?

Let us know,

Kain
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Richard785
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Message 132 of 175
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Re: Hub 4 changing SSID’s back to default

Kaim_W,

99% of this forum has the same issue 

Is there a fix yet?

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Ad_The_Pad
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Message 133 of 175
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Re: Hub 4 changing SSID’s back to default

Were ALL having the same issue.

markmagness
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Message 134 of 175
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Re: Hub 4 changing SSID’s back to default

Are you ****ing serious?! Maybe read the whole thread before asking stupid questions!!!!!

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Sparky3366
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Message 135 of 175
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Re: Hub 4 changing SSID’s back to default

It has previously been stated that the pinhole reset is irrelevant as it is a firmware issue.
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Sparky3366
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Message 136 of 175
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Re: Hub 4 changing SSID’s back to default

I’m also having the same issue and have been for sometime. 
because of this issue, being virtually called an idiot by the tech support team, not to mention the mobile phone issues, I have done something I never thought I would have to do. I have entered my notice of cancellation for all VM services!

I have been a customer of virgin since it’s conception in the uk under the Comcast brand. I was an install engineer with them for a number of years until it changed to NTL. When virgin took over I thought it may be a step for the better, boy was I wrong!

the customer service received from all of these companies had been getting worse and worse to the point you have now lost another customer through basically what amounts to total ineptitude of anything customer services.
I now have to pay someone to come and set up all my Wi-Fi devices as I’m totally blind and can no longer do it myself. That means all my blind equipment, all my Alexa equipment, over 40 bits of equipment have to be reset and reinstalled. Why? BECAUSE FOUR IDIOT CUSTOMER SERVICES STAFF COULDNT CARRY OUT THE SIMPLE TASK OF SENDING OUT A REPLACEMENT HUB OR SENDING AN ENGINEER OUT IN A TIMELY FASHION!

This is just today! I don’t have the blood pressure control to mention everything else that they have managed to *bleep* up over the past few years.

 

 

PaulT501
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Message 137 of 175
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Re: Hub 4 changing SSID’s back to default

Hi all , I just became a VM customer 2 weeks ago and changed my SSID as we have a lot of smart devices  , and have now experienced this problem twice . This evening I have disabled channel optimization in the hope that it helps. Having seen that this fault has been ongoing for over a year I'm not very impressed with the VM customer support.

 

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Sparky3366
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Re: Hub 4 changing SSID’s back to default

Neither is anyone else tbh…

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Zach_R
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Re: Hub 4 changing SSID’s back to default

Hi all,

I do apologise for the ongoing issues that you're facing with your SSIDs on your Hub 4. We're aware of the issue and working to resolve it ASAP.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Ad_The_Pad
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Message 140 of 175
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Re: Hub 4 changing SSID’s back to default

Come on Zach_R, really? Have you seen how long this thread has been running? There will never be a real fix.
Two days ago, my SSID reset itself TWICE in the space of eight hours. Its great when you’re asleep at 3am and you get alerts on your phone from your CCTV. Nope, not a burglar, the router has reset again!! Then some of my morning ‘routines’ through my Amazon Echo don’t happen, because they only work through the 2.4ghz side of things. I never like using the disability card, but it REALLY doesn’t help!!

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