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Tudor
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Very Insightful Person
Very Insightful Person
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Message 11 of 15
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Re: Hub 4 and smart plugs

I suggest Virgin Media (and their supplier, Arris?) role here is to ensure that their Hub is compatible with a wide range of devices including popular smart plugs.” - Completely WRONG.

They should abide by the relevant standards, which a lot of the cheap Chinese equipment manufacturers do not. 


Tudor
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maybedaisy
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Message 12 of 15
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Re: Hub 4 and smart plugs

Surely Virgin have an obligation to warn people that the Hub 4 is incompatible with smart plugs. I have several that worked fine with the Hub2 but no longer work. In addition my Hive door sensors won't connect so its no just cheap smart plugs.

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gary_dexter
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Alessandro Volta
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Message 13 of 15
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Re: Hub 4 and smart plugs


@maybedaisy wrote:

Surely Virgin have an obligation to warn people that the Hub 4 is incompatible with smart plugs. I have several that worked fine with the Hub2 but no longer work. In addition my Hive door sensors won't connect so its no just cheap smart plugs.


How though with so many on the market?

And the Hive door sensors connect to the Hive Hub which is cabled direct to the Virgin hub. 


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JohnFourty
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Message 14 of 15
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Re: Hub 4 and smart plugs

I had my Hub 4 installed on Saturday and had exactly the same problems.

I have found a solution for anyone who has the Virgin WiFi Boosters, which I believe are free to most top package customers.

Setup the Boosters as normal and login to the booster admin page either by IP address or http://virginmedia-vmp.

Change the 2.4ghz SSID to something new (I added IoT to the end of the name).

Disable 5ghz.

Setup your smart plugs and lights using the new SSID.

Re-enable 5Ghz.

Ta da 😁

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maybedaisy
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Message 15 of 15
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Re: Hub 4 and smart plugs

The Hive door sensors are managed via Alexa over wifi not via the Hive hub. They worked fine prior to the Hub swap. 

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