Menu
Reply
Edward036
  • 34
  • 0
  • 1
On our wavelength
241 Views
Message 21 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Ah, okay, thank you

0 Kudos
Reply
Edward036
  • 34
  • 0
  • 1
On our wavelength
231 Views
Message 22 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

its not got much betterScreenshot 2022-02-23 at 09.01.45.png

0 Kudos
Reply
ihsaan96
  • 10
  • 0
  • 1
Tuning in
220 Views
Message 23 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

I've got the same exact issue with Hub 4

Seems like it's hardware/firmware related

0 Kudos
Reply
Edward036
  • 34
  • 0
  • 1
On our wavelength
216 Views
Message 24 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Oh!! Has it been resolved? How did you know?!? Thx

0 Kudos
Reply
Edward036
  • 34
  • 0
  • 1
On our wavelength
202 Views
Message 25 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Mind you, I upgraded from 500mb to the 1g as I was having similar issues and put it down to needing more bandwidth due to high usage, streaming, gaming etc 

So upgraded from Hub 3 to hub 4 and the issue continued.

0 Kudos
Reply
ihsaan96
  • 10
  • 0
  • 1
Tuning in
192 Views
Message 26 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Not been resolved yet haha, I got upgraded from 100mb to 1Gb and since fitting the Hub 4, Ethernet straight to the Hub 4 gives me 270mb max download, WiFi gives me max 400mb download. All devices I've tested with are Gigabit capable but no luck

Had engineer come out on Monday and he said the same thing, he's got 6/7 users with himself having the exact same issue, advised that replacing the box didn't make a difference because he thinks it's a firmware issue (Yet to be confirmed of course but taking faulty hardware out the occasion only makes sense)

When he used his own equipment to test my connected (To see what speeds the Hub 4 is getting in and then outputting his speeds were matching mine and he said unless Virgin gets the modem manufacturer to push an update out he doesn't see how they'll resolve the issue)

He even said himself that the Hub 5 is pointless (Fitted 20+ of them to new customers and all 20+ couldn't get the Hub 5 to work) and said that the Hub 3 is currently the most stable but only provides speeds up to 600mb

A lot of users in the same boat currently from what I can see
Edward036
  • 34
  • 0
  • 1
On our wavelength
173 Views
Message 27 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Sorry to hear that, it's such a headache and one we shouldn't have to be dealing with.

I wonder what the common denominator is as this doesn't happen to every customer, as you said the engineer had 6/7 customers with the same issue. 

Where about's are you? Im in watford.

And still getting this service.

 

Screenshot 2022-02-23 at 11.40.12.png

0 Kudos
Reply
ihsaan96
  • 10
  • 0
  • 1
Tuning in
150 Views
Message 28 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Yeah not sure to be fair, the engineer thinks it's firmware related but if other users are on 1G with the SH4 then not sure...but yeah he's said he's got an email chain with his boss and they're trying to work out what it could be (Although from what I saw in the email he showed me they looked all a bit lost? Advising that changing the 5GHz WiFi channel will resolve this lol)

I'm in Birmingham, so it can't even be area related lol. Has to be something to do with the Hub not sending the 1GB signal through ethernet and WiFi
0 Kudos
Reply
Edward036
  • 34
  • 0
  • 1
On our wavelength
144 Views
Message 29 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Cheers, I wonder if changing the hub might work, a hub 6?

0 Kudos
Reply
Edward036
  • 34
  • 0
  • 1
On our wavelength
131 Views
Message 30 of 43
Flag for a moderator

Re: Hub 4 WiFi & hardwire intermittent issues

Is this forum monitored by Virgin ? Just wondering if they have anything to say about my BQM.  Just had enough, its absolutely ridiculous that you have to even go onto a forum to try and fix your own broadband.

Screenshot 2022-02-25 at 16.58.18.png

0 Kudos
Reply