The Hub 4 WiFi experience has been dreadful. I previously posted “Hub4 1GB intermittent WIFI. Connection unstable. Speeds all over the place” as the service, using WiFi, dropped out, especially when video conferencing (eg zoom/googlemeet…), was inconsistent and unreliable. Re-setting multiple times did not provide a solution. PODS did not improve the speed nor reliability. I decided to connect directly with an ethernet cable. I have done this with 2 different PC’s both running W10 from different manufacturers and with all drivers up to date. I have used 3 different ethernet cables (2 x Cat 6 and 1 x Cat 7) and connected each, in turn, to Port 4 and removed all other ethernet connections from the hub and disconnected WiFi. And tested on couple of different browsers. The speed tests were not all to the same target as the servers used are found automatically. The results are below using Ookla and Virgin approved ‘SamKnows .
ISSUE 1: Speeds into Hub INCONSISTENT & TOO OFTEN BELOW VIRGIN THRESHOLD or ZERO
Speed into the Hub 4 varies and is often sub 500 Mbps or gives an error message that the router could not be found. SamKnows speeds into the Hub ranged from a low of 387 to a high of 926Mbps over the last few days. This fluctuating speed is not new. On 16/8 the speed ranged from a low of 253 to a high of 1029 Mbps.
On 13/09 morning I re-set the hub given this is a typical request. Removed all ethernet cables. Turned off and removed power cable. Waited roughly 10 minutes before reconnecting. Disconnected WiFi. Added ethernet cable. Here’s what happened. Speed into the Hub ranged from an error message to 999 Mbps and through 203 to 335 Mbps….
Questions:
- What is happening so that the speeds are so consistently below 1 Gbps or even 500Mbps or that the router is not recognised?
- f I put Virgin Hub 4 into modem mode and get a WiFi 6 router with ports that are 1Gbps or higher (as i know I have a WiFi issue and a PC with WiFi 6 drivers) will that solve things or is there an underlying issue that requires fixing first?
ISSUE 2: Speeds out of the Hub TOO SLOW Using Ethernet Cables
Between 10 and 12/09 SamKnows speeds to my PC were between a low of 178 to a high of 292 Mbps (except when not recognizing the router when it was zero) and has shown consistently low speeds out to our devices. Ookla was between a low of 112 to a high of 384 Mpbs with uploads between 35 to 47Mbps. This is using ethernet cables.
After re-setting hub on 13/09 and using an ethernet cable SamKnows speeds were 283 to 346 Mbps and Ookla was 130 to 341 Mbps on one pc and 953Mbps once before further test results at 441 and 481 Mbps on the other pc.
This proves high speeds are possible but are simply not happening. None of the speeds get anywhere near 1Gbps service on a consistent basis.
Note: I do not know if the service drops, especially on zoom, if I used an ethernet cable instead of WiFi, but that solution would be 100% impractical as the hub/router is in the wrong place for working tethered to a cable. I also do not know if the drop outs and buffering occur on all devices at once as they are not all in use at once.
Questions
- What stops my service from delivering +900Mbps through a tethered cable?
- What is needed to make sure the hub is doing what it should do?
Other
I shall update the issues with WiFi and can share the BQM and router logs on my first post.
Many thanks for all your help in advance.
Hello Kath_F
PART 2
Speeds into the Hub consistently falling below the minimum speed guarantee. In this PART 2 I am only looking at speed INTO the hub
SamKnows shows that the speed into Hub is consistently below the speed guarantee and never consistently delivers anything approaching the contracted speed or the guaranteed minimum speed. This happens on consecutive days. Please see date/time on the screen shots and photos
Frequently there is an error message that the “router could not be found” or “something went wrong” or says it is “…offline” even when it has full power and a solid white light and will display these messages whether using WiFi or over an ethernet connection.
There are more photos.screen shots
The service I pay for is 1 Gbps. I am not getting that on a consistent basis. And over several consecutive days
What is wrong with the speed into my Hub 4 and how is it put right?
Hello Kath_F
PART 3
Speeds out of the Hub consistently low on Ethernet. In this PART 3 I am only looking at speed OUT of the hub
Speeds are consistently sub 500 Mbps using an Ethernet cable whilst testing different PC’s (both running W10 with all drivers up to date); using different Ethernet cables from CAT 6 to 7 and across different browsers. Between 10 and 13/09 over an Ethernet connection
- SamKnows speeds to my PC were between a low of 178 to a high of 346 Mbps (except when not recognizing the router when it was zero
- Ookla was between a low of 112 to a high of 481 Mbps with uploads between 35 to 47Mbps with one momentary flash of 953Mbps.
This one example proves high speeds are possible but are simply not happening. None of the speeds get anywhere near 1Gbps on a consistent basis. And yes, the ports on my PC are more than capable of these speeds
Why am I not getting circa near 1 Gbps over an Ethernet cable out of the Hub?
You can see the average speed results from Ookla on my earlier posts. For clarity all these images are over an Ethernet connection so should be more than 900 Mbps.
Hello Kath_F
PART 3
There are latency spikes. In this PART 3 I am only looking at the latency issues
There are latency spikes each day that are not present in the evening.
Some of the spike occur on a regular repeating 4 of 8-hour interval pattern. Virgin, please stop pinging me and affecting my service.
These latency spikes suggest there is a fault or utilisation or capacity issue issue in the London SW13 area. Not all the experts who contribute their time to helping us agree on this topic or the implications of this.
I am losing internet connection/dropping out when video conferencing or when doing remote access for IT support.
Here are some sample BQM images. My BQM images may be better than some of the ones posted on the fora but it feels as if there are issues
