Had new hub for a week now, seemed to drop and reconnect couple of times at start of week. Today been continually dropping out and reconnecting for very short period. I've reset the hub but to no avail. Any suggestions?
Additionally not sure linked but watching bt sport it keeps going all blocky occasionally.
So 2 days of running with the new hub you provided - we had 4/5 dropouts yesterday of very short period. Today we had 15 dropouts, mostly for short periods10-30 secs, but 2 longer periods of 8 mins and 15 mins. Surely this can't be right any suggestions? below is some messages from the network log and also my monitor log of dropouts.
This is not on, I've called customer care and told there are not red flags about issues in my area or on my network.
From 3pm this afternoon lots of internet dropping out - even for over 2 hours! I thought BT was bad but this is ridiculous.as i'm on my 15th day and I've had a 2nd box and tried without much assistance from your helpdesk as they repeated ther were no issues, I would like to cancel my account but you are now shut.
So I've got through to cancellation desk, can't do this now as its too long and its no good me telling the helpdesk last night as I didn't get through to the cancellation team!
heres my story. anyone want to help?
Virgin media paid for engineer installed afternoon of the 13th April. Intermittent wifi connection for the first week, contacted help desk and we went through reset steps and they sent out a new hub. Personally Installed on Tuesday 23rd april, intermittent WiFi drops outs seen on an uptime monitor and home heating system (short 1/2 mins and long drop outs 2hrs). Contacted help desk 28th April after a 2 hour + outage. As it was after the incident they could not find any red flags on my system and could not suggest a route forward. I asked to be put through to cancellation team as I was still in cooling off period I believe (14days) but they were shut. I asked the engineer to make a note on account that I tried to cancel. This morning 29th I got through to cancellation team, he told me was too late to cancel and would require an engineer to come out 3 times in 30 days, put me through to book engineer, can't book engineer as no current issue. Went back to cancellation team was advised I can't do anything and need to call for engineer when there is a problem and that I'm now locked in.
lots problems again on 29th April, called helpdesk, they have agreed to send engineer, he arrived today and told us there is a problem on the network, and that he will be contacting a network engineer to assess but could be 2 weeks!!!
he said that when we had the 2 hour outage there may have been a problem in the area, when I've called your team they have told me there are no red flags and no issues in my area, so please explain.