on 03-06-2023 12:02
I wonder if you could help. My hub 3 has exactly the same problem as others in this group. It is showing a red light and it doesnt clear when rebooting or hard reset. The light has been present for three-ish months and the wifi can be patchy for work when it had been very stable in the past. It is no-where near any central heating is cool to touch and is open on all sides so can’t see why it would be overheating.
Any ideas gratefully received.
on 03-06-2023 12:26
A persistent red light on the Hub 3 should mean a replacement Hub. This is the overheat warning and if it is faulty, then it is a risk. It has nothing to do with your patchy wifi.
A VM Mod should pick this up in a day or two and discuss.
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on 03-06-2023 12:45
Hi @Andy103 👋.
Thanks for reaching out to us. In the event of a red light appearing on your Hub and following the process for maintenance:
• Turn the power switch off on the back of the Hub.
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• Then use the power switch to turn the unit back on. The Hub should now operate normally.
Should the red light persist, then we would need to bring you into a private message so that we can confirm a few details and get this sorted out for you.
Could you please confirm if you have followed the steps above?
Sabrina
on 03-06-2023 14:27
Hi Sabrina,
Thanks for getting in touch. I have done as requested and the red light remains on.
on 05-06-2023 14:32
Hey Andy103, thank you for reaching out and I am sorry to hear about this.
I can see you are in PM with my colleague about this, please do reach out if you need any further questions answering. Thanks
Matt - Forum Team
New around here?
on 05-06-2023 16:54
Hello Andy103.
Thanks for those details.
Now we have arranged for the hub to be swapped, Can you please let me know how the visit goes.
Gareth_L