Hub 3 red light permanently on

[ambed68]

I have a hub 3 and the red light is permanently on.

It's in a well-ventilated position and doesn't feel hot to the touch.

I've tried pin-hole reset, but it returns to red.

What should I do now?

[jbrennand]

Post up a photo and a VM Person will respond on here

[Zach_R]

Hi @ambed68,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear of the issues you're having with your Hub 3 displaying a constant red light. If you haven't done so already, please follow each of these steps.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains following the above, please respond to the private message that I'll be sending your way shortly and we can go from there.

Thanks,
 

[Paul_DN · Accepted solution]

Hi ambed68,

Thank you for joining me in a private chat and for clearing security, as advised a technician has been arranged for you, you can view and if necessary change or cancel the appointment Via your Online account, please make sure someone over 18 is present, if no one is home there will be a £25 missed appointment charge.

Please let us know how things go, if you do need any further help in the meantime, please do not hesitate to reach back out.

Regards

Paul.