I ultimately was supplied a replacement Hub 3 thankfully by Melissa. It has performed OK - in that I am on line and can't be ar**d to worry about how the modem is functioning.But reciept of this message reminded me that a few days ago the unit had a very large red light on it. I have just checked the logs and there are a few critical flags and numerous problems getting DHCP. As it is not currently impacting on me I will ignore but may keep an eye on it.
Trust Melissa will sort it for you Paul. She was a briight star compared to her colleagues - Sorry guys but just how the cookie crumbled. If you think providing advice is insulting the punter and self praising one another so be it. Many seem to take joy from ignoring/winding the customer up which is an odd attitude for a customer help line. But there again what is this 'I do not work for VM' all about. Not convinced at all and when someone pops up who is supposedly working for VM how is one to know they are genuine - certainly not necessarily by their approach - which in my experience reflects that of the so called - non VM guys.
Oh well all the best Paul with your problem and thanks once again to Melissa. I will return to my slowly (hopefully) dying existence (pun intended but condition genuine). Good day and Take care
I've had a look at the backend of your services and can see that the hub has been continuously running for 45 days, can you please reboot/factory reset the hub, remembering to leave it off for at least a few minutes before rebooting? If you're still getting the red base light from then, please do let us know.