Hi Johnhighfield,
Thank you for getting in touch.
I am very sorry for the delay in response to your post and for the issue with the broadband service.
I have completed a check on your account and ran some diagnostics and everything appears to be in the green and in spec.
Your account shows that you have spoken to the team directly since your last post to us, were they able to resolve this issue for you?
Please let us know if you are still experiencing issues with the service.
Thanks
Nat