Hi Nick,
Have you tried a pin reset on the hub this can sometimes resolve the issue.
I am a virginmedia field technician and my advice is based on my experience in the field or my personal experiences with my own equipment at home. If you think my answer was helpful to you please mark as helpful or consider leaving some Kudos.
Kind regards
Darren Hollands
If you can think of a friend who may want to change provider to virginmedia let me know. This us a great way of getting 50 pounds off your bill
Here to help! I'm a technician helping out whilst working from home. Find out more