Virgin Media Community

[becks5109]

so I've avoided posting as per the advice so as not to bump this down the virgin to do list - but it's been over a week and I've still not heard from anyone about my unhealthy BQM monitoring....

I was expecting a moderator to be in touch - can someone contact me pls as I know from past experience that if I all Virgin I'll be on the phone for hours...

[MikeRobbo]

Your BQM is showing typical signs of high utilisation.

Seeing that VM haven't responded you would be better off phoning in - 08:00 is the best time.

[becks5109]

so 1 hour on hold and finally have an engineer appointment booked

[becks5109]

so an engineer came and fitted an attenuator (sp?) and said upstream and downstream levels were off.  Speed test are always good but performance still isn't....

Today's graph

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/6bed94ccc0d70c13fabc255286aaabbf3e... alt="My Broadband Ping - Home" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/6bed94ccc0d70c13fabc255286aa..." /></a>

Hub also saying Wifi issues - now having to trail wires around the house to plug ethernet cables in.  What to do next or what to ask Virgin for if I get them around agin. Engineers never really seem to undertand... 

[becks5109]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/7b78816fd600bb8412d59d1184a24af984... alt="My Broadband Ping - Home" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/7b78816fd600bb8412d59d1184a2..." /></a>

[Lisa_CC]

I'm sorry you're still having issues with your connection becks5109. I've had a peek at your details using the information we have on here and can see a local area fault F008167806  for high utilisation. The estimated fix time is 30/11 and please wait until it clears so we can take another look if you're still experiencing issues.

Thanks,

Lisa