@Ashleigh_C wrote:
Hi there @JRI
Thank you so much for your post and I am so sorry to hear that this is happening.
Can I ask if the Hub is out in the open in a well ventilated area?
Have you also tried a full factory reset? To do this push a pen etc into the 'reset' hole at the back of the Hub and hold in for 30 seconds. This will fully restart the Hub and if you have changed the password for the Network at all it will reset to the original one.
Thank you.
hmmm not sure what a reset is going to achieve - no harm in it but it wont change the light colour - and well ventilated or not the orange light has no bearing on that - it would be red if it was over heating or had a faulty sensor
so - an orange light - if the hub is working then the light is not saying anything other than its not as the book says - white - it can be any colour between white and light coffee coloured it would seem - think a pound shop hub with cheap components or as you suspect its not new - VM own all their equipment and recycle hubs and tv boxes - they say they are fully tested which from past posts seems to be looking in the box and at best wiping with a damp cloth
so if the BB is working and you get good speeds forget the light unless it changes to green - thats a fault or red - the hub is over heating and needs changing
____________________
Tony