Hi a couple of weeks ago my internet went off
since it cam back on my router keeps losing interent from the hub now
the only way I can get the internet back on is if i switch the hub in normal mode .(not using my 3rd party router)
Sometimes the router will work sometimes it wont't
I purchased 2 new routers as I thought It was my linky ea9500 dieing but it's happerning to both new routers also
They will work sometimes but eventually they go off line ..only way to get internet back is hub normal mode now
Then I can;t connect my security cameras
When I phoned virgin last week they monitored my connection and sent me a text saying everything looks good but last night the problem came back .. So today I had to put hub into normal mode again !
Answered! Go to Answer
spoke to phoned support and they are still monitoring
I'm using the hub3 on it's own for now for wifi and lan , disconnected my router but now I can't access my security cameras and door bell now
I have 3 routers to test play with a linkys ea9500 , netgear xr500 , edgerouter x
when i use any of these routers the connection goes offline after a few hours ...never used to
also when the internet goes off the hub3 still has the red solid light on ... but it has no internet
the hub3 is not rebooting when it goes offline like it used too ,... it says solid red
OK, well the red light is a sign of overheating, now it probably isn’t actually overheating but more a symptom of failing components in the hub, so don’t panic! But this in itself should be sufficient grounds for VM to immediately offer to replace the hub (hint to the forum team here), on the grounds that it it were to dangerously overheat in the future, then how would you know?
So either the hub is overheating, and needs to be replaced as a danger to the user, or it isn’t and some components are beginning to fail. And if, say the heat sensor was failing, then maybe the Ethernet port components are as well, no?
It does make sense; if the switch part of the hub were to be failing, when you have your own router attached and the Ethernet ports decide to have a lay down, then that disconnects your router and the WiFi provision from it.
Basically the hub just needs to be replaced!
thanks for replying VMUser1812
I will ask virgin tomorrow for a new hub , ringing me back after 12
I have noticed the hub is very hot seems to be hotter than usual like you can't reall hold your hand on it for too long
I'm sorry for our delayed response and to hear you've been having some trouble with your Hub.
I can see that you have been able to speak with our team and arrange an engineer visit which is great. Do let us know how the visit goes and if you need anything else from here.
Enjoy the rest of your Sunday 😊
Thank you for taking the time to update the thread and let us know the issue is now resolved.
Please do reach out if we can assist with anything in the future.
Have a great weekend.
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/fd399e4a8d0a77831a59e919fbba98d289aabd68-27-05-2023]My Broadband Ping[/url]
It's still very bad
I'm getting buffering watching videos and gaming is really bad, I can't game anymore it's not enjoyable 😞
I've had this for a long time now
I've just noticed one of the Modulations has changed to 32 QAM , is that bad?
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
I've seen worse. Downstream channel 33 is struggling and an upstream channel is at 32 qam as you say. A bit of latency on the BQM in the afternoon too.