Virgin Media Community

[HarveyRacing]

Yeah the white cable from the wall splits, I have the coax (labelled broadband) and it splits with Ethernet (labelled Ethernet) which was plugged into port 1. 

Photo: https://postimg.cc/n9VvjNmp

[gary_dexter]

Somethings either not right with the setup of the Netgear or you’re not following the steps correctly 

[HarveyRacing]

It’s driving me insane. I thought it might be a Netgear issue as well because why would the same Ethernet cable provide internet directly to my PC otherwise? But I’ve factory reset the Netgear and confirmed that DHCP is enabled on the WAN Ethernet port, so I’m at an absolute loss what else to try. 

I’ll try your steps again but I have followed them to the letter. There’s not anything else I need to configure on the router other than the net connection and obviously I can’t do that without the net connection as per your instructions. 

[HarveyRacing]

To confirm, just turned the Hub off in modem only mode, connected the Ethernet directly into my PC, turned back on and waited 5 mins and my PC has internet fine. 

[gary_dexter]

So it’s the router then not configured correctly.

Unless you’re plugging in the router after connecting something else first?

[HarveyRacing]

What else would I need to configure on the router?

[gary_dexter]

How have you set it up?

[HarveyRacing]

I’ve just left it to defaults. Automatically assign IP, etc. I don’t know what else I’d need to configure other than the internet connection itself (which needs an internet connection to do so). 

[gary_dexter]

You’re plugging from the WAN port of the Netgear (not LAN) to the bottom port of the hub?

[SCA1972]

My old Netgear Nighthawk R7000 works with my Hub 3 and worked my previous Superhub 2 without any issue, just plug and go, but some of the newer Nighthawks seem a bit more temperamental.  This thread is similar to your issue:

https://community.virginmedia.com/t5/Networking-and-WiFi/Netgear-Nighthawk-AX8/m-p/4171809

However it shows no clear resolution other than changing some settings on the Nighthawk seemed to fix it.

The cable setup in your picture is weird as only one Ethernet port can be active in modem mode and I have never seen an Ethernet cable taped to the coax cable before.

______________________
Scott

My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.