Thats a pretty much perfect set of Hub stats - someone else needs to comment on the logs.
It may just be a wifi issue. Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
What colur is the Hub's base light and is it flashing or not when these disconnects happen?
A BQM will be informative - can you do this..... ______________________________
f you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for your posts and welcome back to our community forums. We're here to help.
I'm so sorry to hear that you've been having some reboot issues recently. Are these ongoing today? If so, have you followed the advice provided by @jbrennand yet regarding the router light and also setting up and sharing a live BQM?
The router was working fine this week and just did a reboot now.
I set up the BQM some time ago - here it is:
The big red block is when we turn it off at night and the small red band is when it just rebooted.
The reboot is not a wifi problem, it's an entire reboot of the router.
When it reboots, the router's yellow light flashes for about 10 seconds and then goes off. After that, the green lights appear and it takes about 5 minutes for them to disappear and the yellow light to come back.
I don't mind the Internet cutting out, my main concern is not knowing why it's happening.
As mentioned above, the exact same behaviour was occurring with the 2.0 superhub.