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How to get a hub upgrade

So I have a super hub 2, and I think the new hub has been out a while. I just had a broadband outage the technician thinks its the hub and no engineer can come out until Saturday, wouldn't it be faster if they sent me a new hub instead if it is the hub?

Whats the process of getting  a new hub 3?

Thanks

 

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Re: How to get a hub upgrade

You could try the "free" Hub3 replacement scheme - see the link below.
If you get the - "Ooops - please call" message – then when you call, go through options 1,1,4,5 - to get through to retentions - you will get a UK based person who should at least know about the deal - no-one seems to have informed the "offshore" lot about it yet ! It may be that you aren’t "eligible" and they will want to charge you - do not accept that - come back here.

https://www.virginmedia.com/shop/hub-swap.html?buspart=uk_app_connect2_hubswap

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: How to get a hub upgrade

All Virgin Customers be very wary.!!

I have an older type hub which drops Wifi at least 4/5 times a night. I followed this ling and found I was eligible for a 'Free' Upgrade to Hub 3. However, they will not let you do this on line and you need to phone them (marketing ploy..they have all your details already etc). I have tried 4 different ways today to resolve this and have been passed from one to another....and for this free upgrade.. they want £35 

Come on Virgin..is this the way to treat customers who have been with you years???

Now I want to cancel my account and go with someone who can give me a bit of kit that will give what they advertise....and now they wont even do that without the phone marketing ploy

 

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Alessandro Volta
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Re: How to get a hub upgrade

No need to ressurect old posts.

The Hub is free.

The Activation, is not.


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