Sorry to hear of the broadband issues, thanks for trying the pin hole reset. Having checked the account we can't see any obvious issues as everything seems to be within spec and range, we did notice that the Hub hadn't been rebooted in 25 days which we found strange given the pin hole reset you said you had carried out.
There does appear to be some issues with the wireless connection, in particular an S10. Can you reboot the hub and let us know so we can see if it updates here.
Thanks for letting me know joepagnelli, I've had a look and although everything shows as in spec still there is definitely something going on. I have arranged for a technician to attend on Friday 19th March between 8am and 12pm. Please let me know as soon as possible if there are any individuals shielding in the household or if this time isn't convenient for you and I will do my best to reschedule it for you.
Do you mean the address for the visit? If so, as this is the public section of the forum we won't provide any personal or private details here, just as we would never ask for them over a public forum. We can offer a Private Message to confirm these details as this would be between ourselves.
Let me know if this is required and I will reach out to you.