Hi,
I’ve having some problems with my SH3 for about 6 months (all reported to customer service) and I’m really not getting anywhere.
im pretty sure my hub is failing, it’s a few years old, often has a red light, but mostly orange, it’s always running hot and the wifi keeps dropping out.
I’ve done multiple resets and reboots via conversations with the phone support team and still struggling to resolve the issue.
I’ve asked multiple times for an engineer to come out and have been told the router is ‘fine’ and I should call back when it happens again - which is often a challenge, as often when it fails I’m either working or trying to sort the kids out.
TBH, I’m getting quite tired of being stuck in this loop and considering going to the Communication and Internet Adjudication Scheme, but as I was researching, I came across much better support and outcomes on these channels and thought I would have one last attempt here.
Can you help at all?