Virgin Media Community

[Sonnyb19]

Hi, I've recently moved to a new property and took my existing gig1 to the new property but since being here the connection is downright awful at times, I have Attached BQMs from 3 separate day's and its consistently bad. I don't know whether the internal wiring is bad or it's over utilisation but it's making the service almost unusable. 

Regards

Sonny

[Sonnyb19]

AS the original images were deleted due to IP address here they are again.

[Sonnyb19]

Before someone asks here is the power logs

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

5	170750000	3.1	37.4	QAM256	5
1	138750000	3.7	36.6	QAM256	1
2	146750000	3.6	36.6	QAM256	2
3	154750000	3.3	36.4	QAM256	3
4	162750000	3.1	36.6	QAM256	4
6	178750000	3	37.4	QAM256	6
7	186750000	3	37.4	QAM256	7
8	194750000	3	37.6	QAM256	8
9	202750000	2.9	37.4	QAM256	9
10	210750000	3.1	37.4	QAM256	10
11	218750000	3.2	37.4	QAM256	11
12	226750000	3.5	37.4	QAM256	12
13	234750000	3.5	37.6	QAM256	13
14	242750000	3.8	37.6	QAM256	14
15	250750000	3.6	37.6	QAM256	15
16	258750000	3.7	37.6	QAM256	16
17	266750000	3.7	37.6	QAM256	17
18	274750000	3.5	37.6	QAM256	18
19	282750000	3.4	37.6	QAM256	19
20	290750000	3.8	37.4	QAM256	20
21	298750000	4.5	38.6	QAM256	21
22	306750000	4.5	37.6	QAM256	22
23	314750000	5.2	38.6	QAM256	23
24	322750000	5.4	38.6	QAM256	24
25	330750000	6.1	38.6	QAM256	25
26	338750000	5.9	38.6	QAM256	26
27	346750000	6.3	38.6	QAM256	27
28	354750000	6.3	38.6	QAM256	28
29	362750000	6.6	39	QAM256	29
30	370750000	6.4	38.6	QAM256	30
31	378750000	6.9	38.6	QAM256	31

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

5	Locked	37.355988	0	0
1	Locked	36.609653	0	0
2	Locked	36.609653	0	0
3	Locked	36.609653	0	0
4	Locked	36.609653	0	0
6	Locked	37.355988	0	0
7	Locked	37.355988	0	0
8	Locked	37.636276	0	0
9	Locked	37.355988	0	0
10	Locked	37.355988	0	0
11	Locked	37.636276	0	0
12	Locked	37.355988	0	0
13	Locked	37.355988	0	0
14	Locked	37.355988	0	0
15	Locked	37.355988	0	0
16	Locked	37.636276	0	0
17	Locked	37.636276	0	0
18	Locked	37.636276	0	0
19	Locked	37.636276	0	0
20	Locked	37.636276	0	0
21	Locked	38.605377	0	0
22	Locked	37.636276	0	0
23	Locked	38.605377	0	0
24	Locked	38.605377	0	0
25	Locked	38.605377	0	0
26	Locked	38.605377	0	0
27	Locked	38.605377	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.605377	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile)First ActiveSubcarrier (Hz)

159

94

4K

1840

QAM4096

424

[Sonnyb19]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9504a9f224e9196a2bc9e30ceed89a0673e2959f

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	42	5120 KSym/sec	64QAM	4
2	46200000	42.3	5120 KSym/sec	64QAM	3
3	53700000	42	5120 KSym/sec	64QAM	2
4	60300000	42.5	5120 KSym/sec	64QAM	1

[David_Bn]

Good Morning @Sonnyb19, thanks for your post on our Community Forums, and welcome back!

Sorry to see the horrible lag spikes appearing on your BQM.

I've been able to look into your hub and this appears to be in spec - with the only concern being present on Wi-Fi.

Do you have any devices close to the hub that can be plugged in via an Ethernet cable to help avoid any disturbances that are being caused on the Wi-Fi connection?

Kindest regards,

David_Bn

[Sonnyb19]

It's actually only the device plugged in by ethernet, my PC I use a wired connection direct from the hub its not left in overnight or when not in use as the hub is not in an ideal location -

I only get it on my PC over ethernet my partner has never complained about issues on WiFi.

Regards

Sonny

[Molly_T]

Hi Sonny, thank you for getting in touch!

Having had a look on our systems there are no issues with signals coming from the exchange reaching your hub, there are no speed issues, and have been no disconnections in the past week or so. 

From your most recent post you indicate you are primarily experiencing the issue on one device, via a wired connection. Do you have an alternative ethernet cable you can test with and see if the issue persists?

Let us know how you are getting on currently so we can continue to offer support!

All the best. 

[Sonnyb19]

I have tried multiple different cables, I have now localised the issue to one game upon discovering it is just localised to street fighter V, I have looked up port forwarding topics to try and alleviate the issue.

If you have advice I would most appreciate then you can lock this thread.

Regards

Sonny 

[David_Bn]

Thanks for coming back to me us @Sonnyb19.

I wouldn't personally be able to encourage 'Port Forwarding' as there could be security risks to doing this.

You are however able to do this at your own leisure if you wish to do so.

Kindest regards,

David_Bn