Re: High Packet Loss / High Ping / Loss of connection
Thanks for your message to Ash, she won't be back in the office for a while, so I have agreed to help with this one
I have arranged the next available engineer visit for you - please do sign into your My Virgin Media account or app to view the time slot. It can also be rearranged from there if the time slot booked is not convenient
Do let us know how the visit goes and if you need anything else.