Yesterday's stats:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d7a767905fb01222ddc62e989bfb2938d284a6fa-15-04-2022
This continues to be completely unacceptable, service desk are clueless, obviously folowing a script and if what you tell them deviates they reboot your router and ask you to phone back if the issue isn't resolved. There is no (or appears to be no) escalation route for issues like mine, and other users who are having the exact same issue. Looking on the forum this appears to be a common issue, and in most cases the resolve appears to be ignore the consumer in the hope the issue will miraculous resolve by itself, or the consumer needs to put up and shut up.
So where do I go from here?
On the plus side, I'm getting loads of badges