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KellyRbtson
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Help - builders have cut through cable

on ‎09-11-2020 11:52

Please help, builders have cut through our cable and we don't have any Internet.

I've tried calling but the customer service centre is shut due to covid and no one is responding to the online chat, what else can I do to get this fixed?

I was also wondering if there would be a charge for the repairs?

Many thanks,

Kelly

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gary_dexter
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Alessandro Volta
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Re: Help - builders have cut through cable

on ‎09-11-2020 12:05

The call centres are open

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KellyRbtson
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Re: Help - builders have cut through cable

on ‎09-11-2020 12:12

Thank you, when we rang earlier we got a message to say they were closed but we're now on hold 🙂

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jbrennand
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Re: Help - builders have cut through cable

on ‎09-11-2020 14:06

Keep trying - but in case.... 08.00 is the best time to get through

--------------------
John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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