Hi Scurrminator,
Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have already taken the time to check your services on my end, however I couldn't find any sort of red flags that could explain your intermittent connection issue.
But I did find some issues with your in-home WIFI set up, mainly with coverage issues around the house.
Usually this kind of WIFI issue is caused by congestion on the WIFI bands, if one or more devices are on the wrong WIFI channel (2.4ghz & 5.0ghz) it can cause congestion which materialises as intermittent connection and slow speeds.
- 2.4ghz - This channel is more suitable for low impact devices, so things like mobile phones, tablets, in-home PA systems etc. The things that don't need a huge amount of bandwidth to work effectively. 2.4ghz has a lower capacity, but it's signal reach has a wide radius, so even if you go upstairs it will still be able to connect (unless you live in a mansion! lol)
- 5.0ghz - This is a channel for the more heavy hitter devices like PC's, Consoles and laptops that you may use for gaming, streaming and other heavy usage. 5.0ghz has a smaller signal radius, but it's capacity is much better. The radius can be boosted by using our WIFI pods so even if you have a PC in another room, you can still connect to 5.0ghz.
In order to keep congestion in check, you'll need to follow the steps on this link - Changing Wifi Channels - this will show you how to change them if any devices are on the wrong band. Please have a go and we'll see if the slow speeds improves over the next few days 🙂
Just for future issues with the TV and for any other users that are looking at this thread for TV help, I have a few links below that might help with general issues -
- Our Service Checker is a good tool to use to check if there are any area outages ongoing with Broadband, TV, Landline and Mobile. It usually lets you know what is wrong and how long it's going to take for the engineers to fix (estimated time of course)
- Your Online Account also has a good tool which helps diagnose a fault within your home network with your Broadband, TV and Landline, it will tell you what's up and what to do next.
- We also have a good section for faults on our website here - Help Website - it will give you flows for diagnosing and rectifying faults on a multitude of aspects. A really good link to bookmark!
Please let me know how it goes.
Thanks,
Megan_L