Virgin Media Community

[robjon]

Set up my hub 5 last week. All mobiles, laptop and desktop are working as they should but the Samsung Galaxy Tab A (2016) connects ok but is very slow to load internet pages and on Facebook it won`t load pictures. I`ve still got my old hub. Can VM re-instate my old one as this is only a trial hub and obviously still has internal bug issues

[robjon]

Will VM reactivate my Hub 3 (hub 5 is u/s) and if so, how long will it take?

[legacy1]

Easy way is to put the hub in modem mode and get a better wifi router with 1Gb ports.

[Adduxi]

Please do not double post. It causes confusion. 

[Adduxi]

Phone VM and have your old Hub plugged in. They may re provision it right away if you explain the Hub 5 is not working. 

[robjon]

Why spend my money when it`s down to VM sending out buggy equipment

[legacy1]

Your in for a painful couple of weeks then.

[dessy]

ive got the same tab 16 and after doing a factory reset i had the same problems as you so i told my tablet to forget my router and reinstalled bummer same again so told it to forget it again then ran youtube and got no internet so rebooted tab16 and used samsung internet and it said update availavble so updated and just put random url in then went back to youtube and i was back up to speed ..why i have no idea but its working now

[dessy]

i had a problem with my hub 2 after upgrading to hub 3 and i just rang vm and they turnerd my hub 2 back on in the same phone call so all in all 30 mins is all it took . dont forget to ring 151 ok

[robjon]

Why`s that then