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Pari
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Message 31 of 69
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Re: HP Printer Issue - Instant Ink

With due respect I have advised not working for me

So not sure as to why you keep mentioning it works for you 

How does they help me?

legacy1
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Alessandro Volta
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Message 32 of 69
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Re: HP Printer Issue - Instant Ink

Ok do some checks in cmd

nslookup hermes.instantink.com

get tracetcp
https://simulatedsimian.github.io/tracetcp.html#downloads
run
tracetcp 52.45.222.126:443
and
tracetcp 52.22.38.138:443

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Pari
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Message 33 of 69
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Re: HP Printer Issue - Instant Ink

Hi,

I have now tried to install the above app many times but does not work ( I have Windows 10 if helpful)

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Pari
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Message 34 of 69
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Re: HP Printer Issue - Instant Ink

Please can I have an update on this issue 

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richardgould
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Message 35 of 69
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Re: HP Printer Issue - Instant Ink

Hi

 

I am experiencing a similar issue and have had several lengthy sessions with HP to no avail, they have now instructed me to contacty virgin with the same message as seen within this tforum ie, ports and firewall.

 

Did you ever get your printer problem resolved ?

regards

Richard

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legacy1
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Alessandro Volta
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Message 36 of 69
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Re: HP Printer Issue - Instant Ink

looks like HP is off line cant add my printer but after a long wait its working

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gary_dexter
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Alessandro Volta
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Message 37 of 69
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Re: HP Printer Issue - Instant Ink

Use HP Instant Ink here - no issues whatsoever

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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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legacy1
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Alessandro Volta
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Message 38 of 69
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Re: HP Printer Issue - Instant Ink

Well its a long wait for the app to load here.
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Pari
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Message 39 of 69
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Re: HP Printer Issue - Instant Ink

Hi,

No I did not 

Still waiting for help in this matter. 

 

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Macdonaldalex
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Message 40 of 69
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Re: HP Printer Issue - Instant Ink

Hi,

Has any solution to this been found yet?

Thanks

Alex

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