Menu
Reply
Pari
  • 37
  • 0
  • 6
On our wavelength
444 Views
Message 31 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

With due respect I have advised not working for me

So not sure as to why you keep mentioning it works for you 

How does they help me?

legacy1
  • 18.21K
  • 761
  • 1.9K
Alessandro Volta
430 Views
Message 32 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Ok do some checks in cmd

nslookup hermes.instantink.com

get tracetcp
https://simulatedsimian.github.io/tracetcp.html#downloads
run
tracetcp 52.45.222.126:443
and
tracetcp 52.22.38.138:443

---------------------------------------------------------------
Pari
  • 37
  • 0
  • 6
On our wavelength
399 Views
Message 33 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Hi,

I have now tried to install the above app many times but does not work ( I have Windows 10 if helpful)

0 Kudos
Reply
Pari
  • 37
  • 0
  • 6
On our wavelength
352 Views
Message 34 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Please can I have an update on this issue 

Tags (2)
0 Kudos
Reply
richardgould
  • 2
  • 0
  • 1
Joining in
303 Views
Message 35 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Hi

 

I am experiencing a similar issue and have had several lengthy sessions with HP to no avail, they have now instructed me to contacty virgin with the same message as seen within this tforum ie, ports and firewall.

 

Did you ever get your printer problem resolved ?

regards

Richard

0 Kudos
Reply
legacy1
  • 18.21K
  • 761
  • 1.9K
Alessandro Volta
300 Views
Message 36 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

looks like HP is off line cant add my printer but after a long wait its working

---------------------------------------------------------------
0 Kudos
Reply
gary_dexter
  • 32.63K
  • 2.01K
  • 4.46K
Alessandro Volta
293 Views
Message 37 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Use HP Instant Ink here - no issues whatsoever

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
legacy1
  • 18.21K
  • 761
  • 1.9K
Alessandro Volta
290 Views
Message 38 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Well its a long wait for the app to load here.
---------------------------------------------------------------
0 Kudos
Reply
Pari
  • 37
  • 0
  • 6
On our wavelength
278 Views
Message 39 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Hi,

No I did not 

Still waiting for help in this matter. 

 

Tags (2)
0 Kudos
Reply
Macdonaldalex
  • 1
  • 0
  • 0
Joining in
257 Views
Message 40 of 69
Flag for a moderator

Re: HP Printer Issue - Instant Ink

Hi,

Has any solution to this been found yet?

Thanks

Alex

0 Kudos
Reply